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Counselling Administrator, 5 hours per week, £ 2,470.40 p/a[1]


Do you have experience working within a counselling environment?  Are you looking for a new challenge? Do you care passionately about equality and the rights of everyone to self-determination, and understand the issues facing gender diverse individuals?

We are looking for a self-motivated counselling administrator working 5 hours per week reporting to the Operations Manager. Your time will be spent over 2-3 days working remotely to administer our counselling service in line with our core service delivery, and in accordance with our strategic aims and objectives.

Chrysalis has a commitment to respect, accept, include and empower our members with integrity. Our counselling service is central to the delivery of our mission: to provide world class support to trans, non-binary and questioning people, their families and friends across England and Wales. As Counselling Administrator you would play a key part in ensuring we meet, or exceed, our client’s expectations. Supporting the running and development of a growing charity.

Skills we are looking for from you:

  • Experience or qualification in counselling or counselling administration
  • Understanding of Counselling ethics and person-centred therapy in practice
  • To be competent in the use of Office 365, Microsoft Teams and Excel
  • Possess excellent written and verbal communication skills
  • Experience of working with volunteers
  • Understanding of safeguarding issues and the management of risk
  • Knowledge of data protection and confidentiality principles
  • To be able to work as part of a team and on your own initiative


General tasks and deliverables:

  • Manage and maintain the counselling waiting list
  • Allocate clients to counsellors in accordance with Chrysalis policies
  • Liaise with clients and counsellors regarding their availability
  • Administration of documentation and CORE forms
  • Collate data and report on Key Performance Indicators at monthly Operations Meetings
  • Manage client and counsellor queries in a sensitive, timely and professional manner
  • Assist in the recruitment and training of volunteer counsellors
  • Attend relevant meetings and training as required
  • Maintain the counsellor leave calendar
  • Carry out any other work or duties that are reasonably requested



Key dates

This role will be advertised internally and externally with a closing date of Monday 15th November 2021

Interviews to be held online by Microsoft Teams meeting week commencing Monday 22nd November 2021

Please apply with a CV and cover letter detailing how your skills and abilities fit the job role to

Your cover letter should include a response to each of these questions:

  1. How do you think your previous experience would help you in this role?
  2. How would you deal with an upset counsellor or client?
  3. How would you manage clients who were related?






All Chrysalis employees are invited to further support the charity through volunteering over the course of the year.


[1] Based on a full-time salary of £18,528 p/a and a 37.5 hour working week

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